Effective Communication and Record Keeping in Dental Practice

Presented by Prof Ian Meyers, Paul Andrews, Brad Wright, Dr Ken Douglas-Savage, and Lyn Hunt

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Bookings close: 06-Feb-2019 This event is fully booked


8:00am to 5pm


ADAQ CPD and Training Centre
26 - 28 Hamilton Place 



7.5 scientific hours


Lunch and refreshments provided

Effective Communication in Dental Practice
Lecture presentation on the importance of effective communication. 
Issues to be addressed include:
• Communication with patients and others,
• Building trust in the dentist-patient relationship,
• Understanding and dealing with cultural differences,
• Confidentiality and privacy,
• Consent, informed consent, financial consent,
• Open disclosure,
• Dealing with patient complaints.

Clinical Record Keeping
Lecture presentation on general legal and related requirements of dental record keeping including:
• ‘The Dental Board of Australia – Guidelines on dental records’,
• ADA Policy Statement 5.17 – Dental Records,
• Current operational record keeping guidelines, including Medicare – Administrative record keeping and CDBS requirements,
• Privacy issues and dental records,
• De-identified case examples of record keeping and their relevance to matters such as patient complaints and insurance claims,
• Tutorial and discussion of ‘The Dental Board of Australia - Guidelines on dental records’. The guidelines will be used as a “Check List” to ensure coverage of all relevant aspects of detailed and accurate dental record keeping. Professional Boundaries and Professional Conduct

Lecture presentation on professional boundaries and professional conduct including:
• Professional values and qualities,
• Working with patients,
• Professional behaviour and ethical conduct,
• Maintaining professional performance,
• Working with other practitioners.

Tutorial and discussion of Dental Board of Australia – Code of Conduct with particular emphasis on understanding boundaries and professional behaviour.

Patients with additional needs
• ensuring advocacy for all patients
• recognising carers, family members or guardians
• acknowledging the risks these patients may encounter

Effective Comm n Record Keeping


Prof Ian Meyers OAM



Professor Ian Meyers is the current CEO of the Australian Dental Association Queensland Branch. He is a general dental practitioner and honorary professor at The University of Queensland School of Dentistry. Over the last thirty five years he has been involved in dental research, clinical dentistry, private practice, university and hospital based dental clinics.

His previous positions include being appointed as the inaugural Colgate Chair of Dental General Practice Dentistry, Chief Dental Officer for Queensland Health, and President of the Queensland Branch of the Australian Dental Association. He is fellow of the International College of Dentists, Academy of Dentistry International, the Pierre Fauchard Academy, and the Royal Australasian College of Dental Surgeons.

Throughout his career as an academic and clinician he has developed extensive experience in comprehensive patient care, diagnosis and management of worn and broken down dentition, geriatric and aged care dentistry, adhesive restorative dentistry and dental materials, and the management of patients in general dental practice through minimum intervention dentistry.



Brad Wright


Brad Wright is a barrister at the Queensland private bar since 2011. Whilst still registered as a dental practitioner he works full time in his legal practice as counsel from chambers in the Inns of Court in Brisbane, but has appeared throughout Queensland and in NSW. His general legal practice covers all areas that are related to dental practice from contracts, employment disputes and regulatory defence, but includes family law and crime. His legal business and dental qualifications combine to give unique insight into dental legal issues.


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