Effective Communication & Record Keeping in Dental Practice

Presented by Brad Wright, Dr Ralph Kelsey, Dr Ken Douglas-Savage, Paul Andrews & Lyn Hunt

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Bookings close: 14-Aug-2019 This event is fully booked




ADAQ CPD & Training Centre
26-28 Hamilton Place 
Bowen Hills Qld 4006



7.5 scientific hours


Lunch and refreshments provided


Effective Communication in Dental Practice
Lecture presentation on the importance of effective communication.

Issues to be addressed include:
• Communication with patients and others,
• Building trust in the dentist-patient relationship,
• Understanding and dealing with cultural differences,
• Confidentiality and privacy,
• Consent, informed consent, financial consent,
• Open disclosure,
• Dealing with patient complaints.


Clinical Record Keeping
Lecture presentation on general legal and related requirements of dental record keeping including:
• ‘The Dental Board of Australia – Guidelines on dental records’,
• ADA Policy Statement 5.17 – Dental Records,
• Current operational record keeping guidelines, including Medicare – Administrative record keeping and CDBS requirements,
• Privacy issues and dental records,
• De-identified case examples of record keeping and their relevance to matters such as patient complaints and insurance claims,
• Tutorial and discussion of ‘The Dental Board of Australia - Guidelines on dental records’. The guidelines will be used as a “Check List” to ensure coverage of all relevant aspects of detailed and accurate dental record keeping. Professional Boundaries and Professional Conduct

Lecture presentation on professional boundaries and professional conduct including:
• Professional values and qualities,
• Working with patients,
• Professional behaviour and ethical conduct,
• Maintaining professional performance,
• Working with other practitioners.

Tutorial and discussion of Dental Board of Australia – Code of Conduct with particular emphasis on understanding boundaries and professional behaviour.

Patients with additional needs
• ensuring advocacy for all patients
• recognising carers, family members or guardians
• acknowledging the risks these patients may encounter

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