This event will cover the following topics:

EVENT Topics

Importance of effective communication
• Communication with patients and others
• Building trust in the dentist-patient relationship
• Understanding and dealing with cultural differences
• Confidentiality and privacy
• Consent, informed consent, financial consent
• Open disclosure
• Dealing with patient complaints.

General legal and related requirements of dental record keeping
• ‘The Dental Board of Australia – Guidelines on dental records’
• ADA Policy Statement 5.17 – Dental Records
• Current operational record keeping guidelines, including Medicare – Administrative record keeping and CDBS requirements
• Privacy issues and dental records
• De-identified case examples of record keeping and their relevance to matters such as patient complaints and insurance claims
• Tutorial and discussion of ‘The Dental Board of Australia - Guidelines on dental records’. The guidelines will be used as a “Check List” to ensure coverage of all relevant aspects of detailed and accurate dental record keeping.

Professional boundaries and professional conduct
• Professional values and qualities
• Working with patients
• Professional behaviour and ethical conduct
• Maintaining professional performance
• Working with other practitioners
• Tutorial and discussion of Dental Board of Australia – Code of Conduct with particular emphasis on understanding boundaries
and professional behaviour.

Patients with Additional Needs
• ensuring advocacy for all patients
• recognising carers, family members or guardians
• acknowledging the risks these patients may encounter

This course is open to all Dentists and Practice Manager.

EVENT PRICING

ADA Member - $880
Non Member - $1 144
Practice Staff - $880

CPD POINTS

7.5 Scientific hours