Daily COVID-19 Email Summaries

In response to the ever-changing COVID-19 regulations, ADAQ has been sending daily email updates to Members. 

24 March 2020

25 March 2020

26 March 2020

27 March 2020

30 March 2020

31 March 2020

1 April 2020

2 April 2020

3 April 2020

6 April 2020

7 April 2020

Regulatory and insurance advice - Jodie Baker.

Regulatory advice - Jodie Baker.

Update from the Office of the Health Ombudsman.

COVID-19 Video Updates

Professor Laurie Walsh has recorded some COVID-19 updates for ADAQ Members. 

Update 16 March 2020 - Coronavirus Disease

Update 20 March 2020 - Coronavirus Disease

Update 27 March 2020 - Coronavirus Disease


Financial Assistance Advice

Business support
ADAQ Partners, Prosperity Health have put together a summary of information for Members on the Federal Government's $66 billion economic lifeline and the Queensland Government's stimulus package. 

Information as of 23 March 2020.
Information as of 25 March 2020.
Information as of 31 March 2020

Individual support
Financial assistance advice for Individuals

ADAQ changes to service

As the Coronavirus (COVID-19) outbreak continues to evolve, please see the following important information about the steps ADAQ are taking to navigate through these unprecedented times.

  • We’ve made changes to some of our products and services: All ADAQ face to face events and courses from 16 March to 31 May have been cancelled or postponed. This includes our continuing professional development courses. 
  • All venue hire bookings until 31 May have been cancelled. This includes study club and any external bookings.
  • External access to George Christensen House will be restricted. Access will be limited to 5 participants on site at any one time. Strict hygiene protocols and social distancing measures will need to be adhered to.
  • We are taking sensible steps to help protect the ADAQ team. Many staff are working remotely. We have reduced face to face meetings and staff work travel.

Communicating with patients

Practices should plan and prepare for open, realistic and continuing communication with the public during events such as the current novel coronavirus event. Patients need to know that their general practice is a reliable source of accurate, clear, concise, balanced and up-to-date information.

Calm, clear responses providing the most recent information will assist in reducing any alarm. The communication should be consistent with the Australian Federal Government Department of Health and state/territory health departments.

To ensure that all practice staff feel confident in their knowledge and in delivering information to patients and responding to queries, practices could consider instituting morning debriefs on the current situation.

Practices should clearly communicate to patients:
  • What is known
  • What is unknown
  • What is being done
  • Where they can access further information

Methods of communication will vary depending on the practice and patient groups. By selecting a range of different communication methods during events such as this, patient reach will be maximised and the load on more direct methods of communication such as phone and email will be lessened. Examples of different communication methods include:
  • Email from practice to patients with information on opening hours and any practice specific processes you may have implemented
  • Posters and signs at the entrance to the practice and in the waiting room (see Patient alert posters)
  • Fact sheets and brochures 
  • On-hold telephone call waiting messages
  • Phone answering machine message
  • Information on practice website
  • Information in practice newsletters
  • Internal building signage such as a notice board dedicated to current events
  • Waiting room videos 
  • Credible websites with relevant information
  • Social media
Consider deactivating your online booking site if it does not allow patients to provide information such as symptoms and travel/exposure history. 

Communication topics may include:
  • Who is at risk
  • How is it spread
  • Signs and symptoms and how these vary from normal flu
  • Infection control measures (what is and is not effective)
  • When to call for an appointment
  • When to go, and not to go, to the emergency department
  • Self-isolation for suspected and confirmed cases
  • Frequently asked questions including travel advice
  • Practice policies including what to expect if you are suspected of having COVID-19.

Practice resources

ADA Federal have produced a range of resources to support you and your practice during this time.

You can access documents such as:

  • A guide to managing COVID-19 in your practice
  • Dental Practice Treatment Guidelines 
  • Practice Policy template – COVID-19
  • Exposure response plan
  • Triaging and care prioritisation
  • Identifying the symptoms poster
  • Cough etiquette poster 
  • Hand hygiene audit
  • Hand hygiene poster suite

Caring for yourself and colleagues 

During events such as the current coronavirus situation, it is important for Dentists and practice staff to take care of themselves and take the opportunity to debrief with colleagues. Here are some resources to help you:

Adjusting to Physical Distancing

Community Support Resources

Maintaining Effective Working Relationships

If you require additional support, services are available, ADAQ Members have access to the Member Assistance Program.

Members Assistance Program

This is a free and confidential psychological support service available to ADAQ Members, delivered by Workplace Wellness.  

The service also provides a range of resources on mental wellbeing including newsletters, factsheets and podcasts. 

For more information on this program, click here.

For further support 

If you need information beyond what is available on this site or direct support, call ADA Federal on on 02-8815 3333 or email us at

Alternatively, to contact ADAQ direct, please call 07 3252 9866 or